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Customers are more informed than ever, have higher expectations and a growing number of channels to engage across.

Their decision making has changed. It’s no longer linear. Businesses need to build journeys that reflect this and meet customers with what they want, where, and in the way they want to engage.

The single most important output of Salesforce will be in the superior experience that it enables businesses to create for their customers. Across connected, consistent and dynamic journeys.

Dan Remedios, Chief Growth Officer, Ebsta

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Demand for pipeline visibility growing

Time in Salesforce increasing

Data quality compounding

Use of the ecosystem growing

Download Salesforce Usage 2020